KST Awarded Mail Support Services for JB Pearl Harbor Hickam
Ka’ala Systems Technology Corp. Awarded Navy Support Fleet Logistics Center, Pearl Harbor, Hawaii the Mail Support Services for Joint Base Pearl Harbor Hickam (JBPHH) contract for $1,049,218.68 March 2018 – Feb 2023
Ka’ala Systems Technology (KST) Corp. was awarded Fleet Logistics Center Pearl Harbor Hawaii is the coordinator for mail services for all shore-based naval personnel and shore activities, as well as Air Force activities in the Hawaii region. The Regional Mail Center (Bldg 479) is the hub for all DoD Official Mail which includes Hickam Mail Center located at Bldg. 2094. KST receives and processes mail from designated customers, (e.g., United State Postal Service (USPS), Command Mail Orderlies, FedEx, United Parcel Service (UPS), Regional Mail Center) and ensure all mail is counted, scanned, and accounted for. Processed mail shall be put in the correct postal bin marked with appropriate Command, Department, or designator for Unaccompanied Housing (UH) barracks as appropriate.
Parcels for the UH barracks will be sorted by locations for delivery to 30 Plus buildings. Mail is processed within one workday of receipt in order to meet delivery standards. Quality Assurance (QA) Process: KST ensures mail meets DoD standards outlined in DoD 4525.8M. If mail does not meet postal standards, it is returned to the customer and a discrepancy explanation is provided. Damaged parcels are reported to the Mail Center Lead and opened or unsealed mail is re-sealed with USPS Label #21. KST immediately reports all suspicious packages to the Mail Lead or Postal Director.
Customer Service: KST provide customer service to customers picking up and delivering all classes of mail. KST assigns mailboxes, manage locator files, provide forwarding service for UH residents, answer phone calls, assist customers with tracking packages, and provide temporary General Delivery mail service to inbound UH residents. The customer service window hours at Bldg 479 are Monday through Friday, 0900-1530 and Saturday 0900-1200 and at Bldg 2094 0900-1530 Monday through Friday.