Comm. Sq. support for our bldg. 222 was outstanding -
SSgt Collins and KST (SCOIT) not only making sure our network drops were run ahead of schedule but also making sure updates for our DTS VoIP numbers were accomplished as well. The VoIP changes for DTS was a last minute request to prevent x3778 from ringing in bldg. 29. This helped us get FMF and DTS back up and running without issues.
SrA Donnelly (SCOI) helping us get our network drops in bldg. 222 activated on-time despite running into an issue with the last remaining 11 ports. Not only did he resolve our issue but he also helped out FSS as well. Also, SrA Donnelly and SrA Price (SCOI) helping us resolve multiple port security lock outs as we were moving people, network connectivity issue, and making sure our printers were on the correct VLAN. They had us up and running in only a couple of hours.
FMF re-opened on Monday fully operational. They really took care of us and their response time to all our issues was amazing.
Adam G. Sapp
Regarding the Holloman Contract
As mentioned last week, we have received our PCS orders to depart Hawaii. It is with great regret that I must submit my resignation as Mail Clerk with KST.
I also wish to advise you that my last day of employment with the company will be on Monday, 4 June 2018. My physical last day will be Friday, 1 June 2018 and will be using remainder of accumulated leave on 4 June 2018.
I’d like to take this opportunity to thank you for all of the invaluable help, advice and encouragement that you have given me during my three year with KST.
It has been a pleasure working for KST and wish you great success in your company. If you have any questions, please don’t hesitate to contact me. Mahalo.
GOVERNMENT CONTRACTOR PERFORMANCE ASSESSMENT REPORT (CPAR)
Project Title:Base Telecommunication System (BTS) Services
Contract #:FA4801-17- D-0002
Location of Work:Holloman Air Force Base, New Mexico
Contract Effort Description
The contractor performs operation and maintenance of the BTS which consists of the base telephone system switch, the outside plant (OSP) and inside plant (ISP) systems, network, and transmission systems (e.g., Voice over Internet Protocol (VoIP), etc.) to ensure the BTS is available 24 hours a day, seven days a week. The Contractor operates and maintains all BTS equipment and systems (see end of paragraph), which may include other systems (e.g., Voice over Internet Protocol (VoIP), etc.) in accordance with (IAW) the Original Equipment Manufacturer (OEM) technical manuals and specifications, Department of Defense (DoD) and US Air Force (AF) policy and regulations, applicable federal, state and local laws and regulations. Equipment and Systems, included, but not limited to: Secondary Crash Systems, Base Key Systems, Billeting Switch, Northern Telecom Meridian-1 Option 61C, Customer Premise Equipment, Miscellaneous Equipment, Dial Central Office Switching System, multiple Power Equipment, Peripheral Equipment, Switch Miscellaneous Equipment, E-911 system, West Area Expansion Port Network (EPN), North Area EPN, Transport Equipment, Command Post EPN, Outside Copper Cable Plant, Main Distribution Frame (MDF), etc.
Assessing Official Comments:
Quality:Ka'ala Systems Technology (KST) has gone above and beyond to provide exceptional work to Holloman AFB users and its tenant units. On multiple occasions the 49th Communications Squadron have received official correspondence from other agencies complimenting KST's quality and timeliness, to include but not limited to the 49 th MDG, 49th FSS, 49th LRS, and 54th FG. The 49th Communications Squadron and COR have received zero complaints from users on any of KST's work. When the new Medical Clinic (building 23) was built on HAFB, KST noted and briefed 49 CS/SCXP and the COR that a medical building (building 17) would lose connectivity from the old site (building 15). When brought to the attention of the 49th MDG personnel, they stated that building 17 would no longer be used. After the move in date for building 23 was passed, 49th MDG realized the clinic did not have enough space for all personnel and had to move Family Health to building 17. Due to the demolition of building 15, building 17 had lost all network connectivity and Family Health was effectively closed. Within three days of total outage, KST was able to provide the 49th MDG with a no-cost solution to restore connectivity to the building while awaiting funding for the permanent circuit project. Without KST's quick intervention, Family Health and building 17 would have been completely cut off from the network for a minimum of 21 days.
Schedule:Ka'ala Systems Technology (KST) has met or exceeded all Period of Performance (PoP) as outlined in the contract in an extremely timely manner. KST completes all work orders IAW the Performance Work Statement (PWS) well under the time allowed for each category requirement. For example, 49th FSS MPF functions had to relocate for building renovations. Despite paying for their work order late, KST was able to relocate all the MPF functions over a week earlier than the customer expected and two weeks before their PoP, resulting in little to no loss of MPF services for HAFB personnel. Additionally, when the 49th MDG personnel moved to buildings 23 and building 17 from the old clinic building 15, KST was able to complete all work orders nearly a month in advance of their PoP to facilitate a 49th WG move-in- date for the new clinic. Some of these outstanding scheduling performances would not have been possible without KST's willingness to provide a $10K back stock of materials not required in the contract to help meet HAFB customer requirements and emergencies. Digging permits were all processed in a timely manner. A review by the QA of monthly, quarterly, semi-annual deliverables and monthly Preventative Maintenance Inspections (PMIs) did not reveal any discrepancies. Contractor met all required timelines for submittal of work center records (deliverables). Work center records to include traffic study, spare pair test results, maintenance/repair logs, etc., are submitted IAW the PWS and are available to the COR for review at any time. Routine Trouble Tickets are completed by the close of business the same day the tickets are tasked to KST, and all billable repairs were completed earlier than their PoP. BTS invoices are always submitted to the COR within the allotted timeframe.
Cost Control:The contract is firm fixed price, with hundreds of pre-priced product identifications (PIDs) on the Purchase, Installation, Relocation, Removal and Miscellaneous (PIRRM) pricing schedule, and the PWS states "When an item is required to complete a work order which is not prepriced within the PIRRM Schedule, the Government shall require at least two (2), preferably (3) three, quotes of the non-prepriced items [over the micro-purchases level] for review." KST, internally, applies this requirement for ALL non-prepriced items, giving the Holloman customers the best value.
Management:Ka'ala Systems Technology (KST) site lead and corporate office have established excellent dialogue with 49th Communications Squadron commissioned and noncommissioned officers, which has resulted in great service to HAFB personnel based on 49th CS and 49th WG priorities. The PWS requires the COR and BTS Manager meet up to five (5) local meetings per month to better gauge work order requirements and ensure current work orders are in-line with base efforts, but KST goes above-and- beyond on and have made themselves available 24 hours per day, 365 days a year not only for the work orders, but also for emergencies, outages, alerts, and exercises with zero issues. For instance, during this reporting period KST worked closely with 49th AMXS and the 49th OG to schedule personnel to work during weekends in a non-emergency situation for new requirements to the GDT towers. Due to the nature of the work area and not being required to do so, KST adjusted their schedule to meet the customer and base needs to work in non-flying impacted times, while still meeting all PWS requirements for regular 0730-1630 M-F work orders.
Regulatory Compliance:Ka'ala Systems Technology (KST) has met all contractual requirements in a satisfactory manner. KST was in compliance with their quality control plan (QCP) ensuring all completed work orders met standards, installation practices and industry standards. KST followed all Holloman AFB, city, county, state environmental regulations/standards and safety requirements. KST met all state of New Mexico labor laws, and tax laws.
As the Contracting Officer, I concur with the COR's assessment above.
Reccomendation:Given what I know today about the contractor's ability to perform in accordance with this contract or order's most significant requirements, I would recommend them for similar requirements in the future.
Sally Roberts, Contracting Officer
Regarding the Holloman Contract