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ContactEngine and KST partner to bring proactive citizen journeys to government agencies

Washington D.C., 28 May 2021: ContactEngine Inc., the proactive conversational AI technology used by government agencies and large corporations across industries to automate customer communications, has today announced a partnership with Ka'ala Systems Technology Corporation (KST), a native Hawaiian/Service Disabled Veteran Owned Small Business. A certified Minority and Disadvantaged Business Enterprise, and a certified participant within the SBA 8(a) Business Development Program. KST has several current contracts as both primary and subcontractor, primarily within the Department of Defense.

Through this partnership, KST will assist government agencies in identifying opportunities to execute their IT Modernization Plans related to improving communication outreach to citizens by implementing ContactEngine.

ContactEngine streamlines citizen communication and assists government agencies and enterprise corporations in achieving their operational objectives with proactive, conversational AI via any channel (automated voice, SMS, email, etc.), regardless of the agency’s legacy back-end systems.

“Ka'ala Systems Technology Corporation is very excited to have formed a partnership with ContactEngine,” commented Adrian Yunson, President & CEO of KST. “We believe that ContactEngine's enterprise software solution will help government agencies transform the citizen experience through proactive AI conversations.”

Giles Bryan, CEO of ContactEngine Inc., commented: “We are delighted to have the opportunity to partner with KST, and we look forward to enabling government agencies to provide exceptional journeys that significantly improve the citizen experience.”

“The applications are endless,” commented Stephen Foley, Senior Vice President, Public Sector of ContactEngine Inc. “ContactEngine enables government agencies to hold proactive, meaningful conversations with their constituents to make transacting simple, as has been the case in the state of Tennessee for some time now. The partnership with KST is further validation of the tremendous value ContactEngine can bring to bettering the citizen experience while achieving IT Modernization Plan goals.”

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